Your satisfaction is very important to us. Please realize your one-of-a-kind holster was CUSTOM MADE for you. So please CHOOSE CAREFULLY! If your holster is defective or you are unhappy with the craftsmanship please contact us within 7 days of receiving your order or view our warranty for more information.
In order to start the return process you must call or email us within 7 days of accepting delivery of the order!
When returning an item for exchange or credit:
Original shipping cost are not eligible for refund.
(If) added rush services are not eligible for refund.
All returns are subject to a restocking fee up to 20%.
Signature Collection™ holsters are personalized by the customer, therefore they are not eligible to be returned.
- The product must be in new condition
- Your return must be shipped in a box, NO EXCEPTIONS. If it is returned in an envelope it will be returned to sender. You should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- We will make every reasonable effort to satisfy your claim but all returns are accepted or rejected solely at our discretion.
- Any alterations or customer requested modifications to our standard designs, that cannot be resold, are considered not returnable.
We shoot our photography as closely and genuinely as possible to representing the actual color of the finished leather product. That being said, you are purchasing a product made with a natural material. This is natural full grain leather and each piece accepts colors and dyes differently. No two pieces of leather will be exactly the same. That is the beautiful imperfection of character that is created when natural materials are used to hand make products. That is just the way it is.
*** Note***
Refunds (if applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your return.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
sales@wrightleatherworks.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
If you need to exchange for some reason, please send us an email at sales@wrightleatherworks.com to discuss the issue first.
Shipping
To return your product, you should mail your product to:
Wright Leather Works LLC
915 North Ohio Avenue
Fremont, Ohio 43420
Wright Leather Works LLC. is not responsible for return shipping costs. Original shipping costs are non-refundable.
